Useful Links

EY – my company

http://www.ey.com.au : EY /building a better working world

International Association of Outsourcing Providers

Top 100 outsourcing vendors and advisors.  A useful source of background information about outsourcing vendors

http://www.iaop.org/content/19/165/3879

Global Business Services

There is lots of good literature on Global or Group Business Service models. To find out more, see Deloitte (http://bit.ly/1wMX7zQ), International Services Group (http://bit.ly/1vgrCn0) or the Association of Chartered Certified Accountants (http://bit.ly/1BIDTU9).

Robotic Process Automation

A great compilation of articles on Robotic Process Automation and the implications for businesses and BPO companies.

http://outsourcemagazine.co.uk/age-of-the-robots/

Also see the following:

Innovation in shared services
Deborah Kops challenging perspectives on innovation in shared services organisations

 

 

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