Useful Links

EY – my company : EY /building a better working world

International Association of Outsourcing Providers

Top 100 outsourcing vendors and advisors.  A useful source of background information about outsourcing vendors

Global Business Services

There is lots of good literature on Global or Group Business Service models. To find out more, see Deloitte (, International Services Group ( or the Association of Chartered Certified Accountants (

Robotic Process Automation

A great compilation of articles on Robotic Process Automation and the implications for businesses and BPO companies.

Also see the following:

Innovation in shared services
Deborah Kops challenging perspectives on innovation in shared services organisations



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